Duration
The programme is available in two duration modes:
Fast track - 1 month
Standard mode - 2 months
Course fee
The fee for the programme is as follows:
Fast track - 1 month: £140
Standard mode - 2 months: £90
Assessment mode
Assignments or Quiz
Tutor support available
International Students can apply
Students from over 90 countries
Flexible study
Study anytime, from anywhere
Overview
Empower yourself in the dynamic digital landscape with our Certified Professional in IT Service Desk Change Management course. Dive into key topics such as change management processes, ITIL framework, and service desk best practices. Gain actionable insights to effectively navigate and implement changes within your IT service desk. Equip yourself with the skills and knowledge needed to drive successful change initiatives and enhance service delivery. Stay ahead of the curve and become a certified expert in IT service desk change management. Enroll now and take your career to the next level!
Embark on a transformative journey to become a Certified Professional in IT Service Desk Change Management. This comprehensive program equips you with the skills and knowledge needed to effectively manage and implement changes within the IT service desk environment. Learn industry best practices, tools, and techniques to streamline processes, minimize disruptions, and enhance overall service delivery. Gain a competitive edge in the ever-evolving IT landscape by mastering change management principles. Elevate your career prospects and demonstrate your expertise with this prestigious certification. Enroll now and take the first step towards becoming a sought-after IT service desk change management professional.
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Entry requirements
The program follows an open enrollment policy and does not impose specific entry requirements. All individuals with a genuine interest in the subject matter are encouraged to participate.Course structure
• Incident Management• Problem Management
• Change Management
• Service Level Management
• IT Service Desk Tools and Technologies
• Communication and Customer Service Skills
• ITIL Framework
• IT Service Desk Best Practices
• IT Service Desk Metrics and Reporting
• IT Service Desk Performance Improvement
Key Facts about Certified Professional in IT Service Desk Change Management
Learning Outcomes:
- Gain a comprehensive understanding of change management principles and practices in the IT service desk environment- Develop skills to effectively plan, implement, and communicate changes within the IT service desk
- Learn how to minimize disruptions and optimize service delivery during change processes
- Acquire knowledge on best practices for managing resistance to change and fostering a culture of continuous improvement
Industry Relevance:
- The Certified Professional in IT Service Desk Change Management course is designed to meet the specific needs of IT professionals working in service desk environments- Change management is a critical aspect of IT service delivery, and professionals with expertise in this area are highly sought after in the industry
- The course equips participants with practical skills and knowledge that can be immediately applied in real-world IT service desk settings
Unique Features:
- The course is accredited by leading IT service management organizations, ensuring its credibility and industry recognition- Participants have access to a network of experienced instructors and industry experts who provide valuable insights and guidance
- The course offers a blend of theoretical knowledge and hands-on practical exercises to enhance learning outcomes
- Upon successful completion of the course, participants receive a globally recognized certification that validates their expertise in IT service desk change management
Certified Professional in IT Service Desk Change Management is essential in today's fast-paced IT industry to ensure smooth transitions and minimize disruptions during changes in IT services. This certification equips professionals with the necessary skills to effectively manage and implement changes in the IT service desk environment, leading to improved service delivery and customer satisfaction.
According to a recent survey by ITJobsWatch, the demand for professionals with expertise in IT Service Desk Change Management has been steadily increasing, with an average salary of £45,000 per annum for certified professionals in the UK. Additionally, jobs in IT service management are projected to grow by 15% over the next decade, highlighting the importance of acquiring this certification to stay competitive in the industry.
Investing in a Certified Professional in IT Service Desk Change Management certification can open up new career opportunities and enhance your earning potential in the IT service management field.
Career path
| Career Roles | Key Responsibilities |
|---|---|
| Change Manager | Implementing and managing changes to IT services |
| Service Desk Manager | Overseeing the IT service desk operations |
| IT Service Desk Analyst | Providing technical support and troubleshooting for end-users |
| Change Coordinator | Coordinating and scheduling changes to IT systems |
| IT Service Desk Supervisor | Supervising and mentoring service desk staff |