Assessment mode Assignments or Quiz
Tutor support available
International Students can apply Students from over 90 countries
Flexible study Study anytime, from anywhere

Overview

Enhance your communication skills with our Certified Professional in Telephone Etiquette for Screening Calls course. Learn the art of handling calls effectively, mastering phone etiquette, and screening techniques. Gain actionable insights to navigate the digital landscape with confidence. Topics include professional greetings, call screening best practices, and managing difficult callers. Empower yourself to make a lasting impression and build strong relationships over the phone. Elevate your career prospects and stand out in today's competitive job market. Enroll now to become a certified expert in telephone etiquette and excel in screening calls.

Enhance your communication skills and professionalism with our Certified Professional in Telephone Etiquette for Screening Calls program. Learn the art of handling calls with grace, efficiency, and effectiveness. Our comprehensive course covers proper phone etiquette, active listening techniques, call screening strategies, and conflict resolution skills. Gain the confidence to represent your organization professionally and leave a positive impression on callers. Whether you are a receptionist, customer service representative, or executive assistant, this certification will set you apart in the competitive job market. Elevate your telephone communication skills today and become a certified expert in screening calls.

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Entry requirements

The program follows an open enrollment policy and does not impose specific entry requirements. All individuals with a genuine interest in the subject matter are encouraged to participate.

Course structure

• Introduction to Telephone Etiquette
• Importance of Screening Calls
• Professionalism in Telephone Communication
• Handling Difficult Callers
• Call Screening Techniques
• Effective Listening Skills
• Managing Multiple Calls
• Call Transfer and Voicemail Etiquette
• Telephone Etiquette in Different Situations
• Role-play and Practice Scenarios

Duration

The programme is available in two duration modes:

Fast track - 1 month

Standard mode - 2 months

Course fee

The fee for the programme is as follows:

Fast track - 1 month: £140

Standard mode - 2 months: £90

Are you looking to enhance your telephone etiquette skills and excel in screening calls? The Certified Professional in Telephone Etiquette for Screening Calls course is designed to equip you with the necessary knowledge and skills to effectively manage incoming calls and represent your organization professionally.
Upon completion of this course, you will be able to demonstrate proficiency in answering calls promptly, transferring calls accurately, and handling difficult callers with tact and diplomacy. You will also learn how to prioritize calls based on urgency and importance, ensuring that all calls are managed efficiently.
This course is highly relevant to professionals working in customer service, reception, and administrative roles where effective telephone communication is essential. By mastering the art of telephone etiquette, you will be able to create a positive impression on callers, build rapport with clients, and enhance the overall customer experience.
One of the unique features of this course is its focus on practical exercises and real-life scenarios, allowing you to apply your learning in a simulated work environment. You will receive personalized feedback from experienced instructors, enabling you to refine your telephone etiquette skills and address any areas for improvement.
Enroll in the Certified Professional in Telephone Etiquette for Screening Calls course today and take your communication skills to the next level. Stand out in your profession and make a lasting impact with your exceptional telephone etiquette abilities.

Industry Demand for Certified Professional in Telephone Etiquette for Screening Calls

In today's competitive business environment, effective communication skills are essential for success. The Certified Professional in Telephone Etiquette for Screening Calls course provides individuals with the necessary skills to handle phone calls professionally and efficiently. This certification is required to ensure that employees represent the company in a positive light and provide excellent customer service over the phone.

Statistic Industry Demand
According to the Office for National Statistics Jobs in customer service roles are projected to grow by 5% over the next decade.
The average salary for a customer service representative in the UK is £20,000 per year. There is a high demand for professionals with excellent telephone etiquette skills in various industries such as retail, hospitality, and call centers.

Career path

Career Roles Key Responsibilities
Telephone Etiquette Specialist Screening incoming calls professionally
Call Screening Coordinator Managing call screening processes
Communication Specialist Providing clear and concise information to callers
Customer Service Representative Ensuring customer satisfaction during call interactions
Telephone Operator Routing calls to appropriate departments