Duration
The programme is available in two duration modes:
Fast track - 1 month
Standard mode - 2 months
Course fee
The fee for the programme is as follows:
Fast track - 1 month: £140
Standard mode - 2 months: £90
Assessment mode
Assignments or Quiz
Tutor support available
International Students can apply
Students from over 90 countries
Flexible study
Study anytime, from anywhere
Overview
Enhance your call center strategy with our Advanced Certification in Telephone Etiquette course. Dive deep into key topics such as effective communication, active listening, conflict resolution, and customer satisfaction. Gain actionable insights to navigate the digital landscape and empower your team to deliver exceptional customer service over the phone. Learn how to handle challenging situations with professionalism and empathy, ultimately improving customer retention and loyalty. Elevate your call center performance with this comprehensive course designed to equip you with the skills and knowledge needed to excel in the fast-paced world of customer service. Enroll now and take your call center strategy to the next level!
Enhance your call center strategy with our Advanced Certification in Telephone Etiquette program. Master the art of professional communication, conflict resolution, and customer service over the phone. Learn to handle challenging situations with grace and confidence, ensuring customer satisfaction and loyalty. Our comprehensive curriculum covers effective listening skills, tone of voice, and call handling techniques. Elevate your team's performance and boost productivity with our industry-leading training. Stay ahead of the competition and equip your call center agents with the skills they need to excel. Enroll now and take your call center strategy to the next level!
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Entry requirements
The program follows an open enrollment policy and does not impose specific entry requirements. All individuals with a genuine interest in the subject matter are encouraged to participate.Course structure
• Unit 1: Professional Communication Skills • Unit 2: Handling Difficult Customers • Unit 3: Effective Listening Techniques • Unit 4: Conflict Resolution Strategies • Unit 5: Time Management for Call Center Agents • Unit 6: Building Rapport with Customers • Unit 7: Telephone Etiquette Best Practices • Unit 8: Managing Stress in a Call Center Environment • Unit 9: Upselling and Cross-selling Techniques • Unit 10: Quality Assurance in Call Center OperationsAdvanced Certification in Telephone Etiquette for Call Center Strategy
Are you looking to enhance your skills in telephone etiquette for call center strategy? Our Advanced Certification course is designed to provide you with the necessary knowledge and expertise to excel in the fast-paced world of call centers.
Key Learning Outcomes:
Upon completion of this course, you will be able to effectively handle customer calls with professionalism and courtesy, manage difficult situations with ease, and improve customer satisfaction and retention rates. You will also learn how to use advanced communication techniques to build rapport and trust with customers.
Industry Relevance:
This course is highly relevant for individuals working in call centers, customer service representatives, and anyone looking to improve their telephone etiquette skills. In today's competitive business environment, excellent telephone etiquette is crucial for maintaining a positive brand image and ensuring customer loyalty.
Unique Features:
One of the unique features of this course is the focus on practical exercises and real-life scenarios, allowing you to apply your learning in a simulated call center environment. Additionally, our experienced instructors will provide personalized feedback and guidance to help you improve your skills effectively.
Don't miss this opportunity to take your telephone etiquette skills to the next level with our Advanced Certification course. Enroll now and unlock your full potential in the call center industry!
Importance of Advanced Certification in Telephone Etiquette for Call Center Strategy
Advanced Certification in Telephone Etiquette for Call Center Strategy is essential in today's competitive business environment to ensure that call center agents are equipped with the necessary skills to provide exceptional customer service over the phone. This certification helps agents develop effective communication techniques, handle difficult customers with professionalism, and represent the company in a positive light.
According to a recent study by the UK Contact Centre Forum, there is a growing demand for call center agents with advanced telephone etiquette skills. Companies are increasingly recognizing the importance of providing a superior customer experience to gain a competitive edge in the market.
| Projected Growth in Call Center Jobs | 15% |
|---|---|
| Average Salary for Certified Call Center Agents | £25,000 |
Career path
| Career Roles | Key Responsibilities |
|---|---|
| Call Center Agent | Handle inbound and outbound calls, provide customer support, resolve issues |
| Call Center Supervisor | Manage call center agents, monitor performance, ensure quality service |
| Quality Assurance Specialist | Monitor calls for quality, provide feedback and coaching to agents |
| Training Coordinator | Develop and deliver training programs for call center staff |
| Customer Service Manager | Oversee customer service operations, implement strategies for improvement |