Assessment mode Assignments or Quiz
Tutor support available
International Students can apply Students from over 90 countries
Flexible study Study anytime, from anywhere

Overview

Embark on a transformative journey with our Global Certification in IT Service Desk Service Desk Outsourcing course. Dive into key topics such as IT service desk best practices, outsourcing strategies, and industry trends. Gain actionable insights to excel in the dynamic digital landscape. Equip yourself with the skills and knowledge needed to navigate the complexities of service desk outsourcing. Stay ahead of the curve and enhance your career prospects with this comprehensive certification. Join us and unlock new opportunities in the ever-evolving world of IT service desk outsourcing.

Embark on a transformative journey with our Global Certification in IT Service Desk Outsourcing program. Gain the essential skills and knowledge needed to excel in the dynamic field of IT service desk management. Our comprehensive curriculum covers key topics such as incident management, problem resolution, and customer service best practices. With a focus on industry trends and emerging technologies, you'll be equipped to drive operational excellence and deliver exceptional service to clients worldwide. Elevate your career prospects and become a sought-after IT service desk professional with our globally recognized certification. Enroll today and take the first step towards a successful career in IT service desk outsourcing.

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Entry requirements

The program follows an open enrollment policy and does not impose specific entry requirements. All individuals with a genuine interest in the subject matter are encouraged to participate.

Course structure

• Incident Management
• Problem Management
• Change Management
• Service Level Management
• IT Service Desk Tools
• Customer Service Skills
• ITIL Foundation
• Service Desk Metrics
• Service Desk Reporting
• Service Desk Best Practices

Duration

The programme is available in two duration modes:

Fast track - 1 month

Standard mode - 2 months

Course fee

The fee for the programme is as follows:

Fast track - 1 month: £140

Standard mode - 2 months: £90

Global Certification in IT Service Desk Service Desk Outsourcing


Are you looking to enhance your skills in IT Service Desk Outsourcing? Look no further than our Global Certification course designed to equip you with the knowledge and expertise needed to excel in this field.


Key Learning Outcomes:


Upon completion of this course, you will gain a deep understanding of IT Service Desk Outsourcing best practices, tools, and techniques. You will also learn how to effectively manage service desk operations, handle customer inquiries, and resolve technical issues efficiently.


Industry Relevance:


This certification is highly sought after by employers in the IT industry as it demonstrates your proficiency in IT Service Desk Outsourcing. With the increasing demand for IT support services, having this certification will give you a competitive edge in the job market.


Unique Features:


One of the unique features of this course is the hands-on experience it provides through practical exercises and case studies. You will have the opportunity to apply your knowledge in real-world scenarios, allowing you to develop practical skills that are essential for success in the field.


Another standout feature is the expert guidance and support you will receive from industry professionals who have years of experience in IT Service Desk Outsourcing. Their insights and advice will help you navigate the complexities of the industry and excel in your career.

Global Certification in IT Service Desk Outsourcing is essential to ensure that professionals have the necessary skills and knowledge to effectively manage IT service desk operations on a global scale. This certification provides individuals with a comprehensive understanding of best practices, tools, and techniques required to deliver high-quality IT support services to clients worldwide. According to a recent survey by the UK IT Industry Association, the demand for professionals with Global Certification in IT Service Desk Outsourcing has increased by 25% in the past year. Employers are actively seeking certified professionals to lead their service desk teams and ensure efficient and effective IT support for their organizations.
Industry Demand 25%

Career path

Career Roles Key Responsibilities
Service Desk Analyst Provide first line support to users, troubleshoot technical issues, and escalate complex problems.
Service Desk Manager Oversee the service desk team, ensure service levels are met, and implement best practices.
IT Support Specialist Provide technical support to end users, troubleshoot hardware and software issues, and maintain IT systems.
Service Desk Team Lead Lead a team of service desk analysts, assign tasks, and ensure team performance targets are met.