Assessment mode Assignments or Quiz
Tutor support available
International Students can apply Students from over 90 countries
Flexible study Study anytime, from anywhere

Overview

Enhance your startup's communication skills with our Certified Professional Course in Telephone Etiquette for Startups. Learn essential topics such as effective communication, handling difficult calls, and building rapport with clients. Gain actionable insights to navigate the digital landscape confidently. Our course equips you with the tools to leave a lasting impression on every call, ensuring customer satisfaction and loyalty. Elevate your startup's professionalism and credibility with our comprehensive training program. Enroll now to master the art of telephone etiquette and set your business apart in today's competitive market.

Enhance your startup's professional image with our Certified Professional Course in Telephone Etiquette for Startups. Learn the art of effective communication, building rapport, and handling challenging situations over the phone. Our comprehensive program covers proper phone etiquette, active listening skills, and customer service strategies tailored for startups. Gain the confidence to make a lasting impression on clients and partners through clear and concise phone conversations. Elevate your business's reputation and customer satisfaction with our expert-led training. Enroll now to master the essential skills needed to succeed in the competitive startup landscape.

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Entry requirements

The program follows an open enrollment policy and does not impose specific entry requirements. All individuals with a genuine interest in the subject matter are encouraged to participate.

Course structure

• Introduction to Telephone Etiquette
• Importance of Professional Communication
• Handling Difficult Customers
• Effective Listening Skills
• Telephone Etiquette for Remote Teams
• Managing Multiple Calls
• Call Transfer and Hold Procedures
• Voicemail Etiquette
• Telephone Etiquette for Sales Calls
• Role-playing Scenarios

Duration

The programme is available in two duration modes:

Fast track - 1 month

Standard mode - 2 months

Course fee

The fee for the programme is as follows:

Fast track - 1 month: £140

Standard mode - 2 months: £90

Key Facts about the Certified Professional Course in Telephone Etiquette for Startups

Learning Outcomes:
- Develop essential communication skills for handling phone calls professionally
- Master the art of active listening and effective questioning techniques
- Enhance your ability to build rapport and establish trust with clients
- Learn how to handle difficult conversations and resolve conflicts over the phone
- Acquire the necessary skills to leave a positive impression on callers and enhance customer satisfaction

Industry Relevance:
- Tailored specifically for startups to help them create a strong first impression
- Designed to meet the unique communication needs of small businesses and entrepreneurs
- Addresses the importance of telephone etiquette in building customer relationships and brand reputation
- Provides practical strategies for handling customer inquiries and complaints professionally
- Equips participants with the skills to stand out in a competitive market and attract new clients

Unique Features:
- Interactive and engaging online modules that cater to different learning styles
- Real-life case studies and scenarios to apply theoretical knowledge in practical situations
- Personalized feedback and coaching to help participants improve their telephone etiquette skills
- Access to industry experts and professionals for valuable insights and advice
- Certification upon successful completion of the course to enhance credibility and career prospects

Industry Demand for Certified Professional Course in Telephone Etiquette for Startups:
According to a recent survey by the UK Office for National Statistics, the service industry in the UK is projected to grow by 10% over the next decade. With the increasing reliance on telephone communication in the business world, there is a growing demand for professionals who possess excellent telephone etiquette skills.

Why the Course is Required:
In the competitive startup landscape, first impressions are crucial. Effective telephone etiquette can help startups build strong relationships with clients, suppliers, and investors. By enrolling in a Certified Professional Course in Telephone Etiquette, startup employees can enhance their communication skills, improve customer satisfaction, and ultimately contribute to the success of the business.

Career path

Career Roles Key Responsibilities
Customer Service Representative Handle customer inquiries and provide assistance over the phone.
Telecaller Make outbound calls to potential customers and pitch products or services.
Receptionist Answer incoming calls, transfer calls, and take messages.
Sales Executive Follow up with leads and close sales deals over the phone.
Telemarketer Conduct telemarketing campaigns to generate leads and sales.