Duration
The programme is available in two duration modes:
Fast track - 1 month
Standard mode - 2 months
Course fee
The fee for the programme is as follows:
Fast track - 1 month: £140
Standard mode - 2 months: £90
Assessment mode
Assignments or Quiz
Tutor support available
International Students can apply
Students from over 90 countries
Flexible study
Study anytime, from anywhere
Overview
Enhance your communication skills with our Professional Certificate in Telephone Etiquette for Call Quality Assurance. This course covers essential topics such as effective communication techniques, handling difficult customers, and maintaining professionalism in every call. Gain actionable insights to improve call quality and customer satisfaction in today's digital age. Empower yourself with the knowledge and skills needed to excel in the ever-evolving landscape of customer service. Elevate your career prospects and stand out in the competitive job market with this comprehensive certification. Enroll now and take the first step towards becoming a proficient and confident call center professional.
Enhance your communication skills with our Professional Certificate in Telephone Etiquette for Call Quality Assurance program. Learn the art of effective phone conversations, customer service techniques, and conflict resolution strategies. Our comprehensive course covers call handling best practices, active listening, and professional phone etiquette to ensure exceptional customer experiences. Gain valuable insights into call quality assurance and improve customer satisfaction ratings. Elevate your career prospects in customer service, telemarketing, and sales with this specialized certification. Join us today and master the art of telephone etiquette to excel in the competitive business world.
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Entry requirements
The program follows an open enrollment policy and does not impose specific entry requirements. All individuals with a genuine interest in the subject matter are encouraged to participate.Course structure
• Introduction to Telephone Etiquette• Importance of Call Quality Assurance
• Effective Communication Skills
• Handling Difficult Customers
• Call Monitoring and Evaluation
• Providing Feedback to Call Agents
• Role-playing Scenarios
• Conflict Resolution Techniques
• Call Center Best Practices
• Telephone Etiquette Assessment
The Professional Certificate in Telephone Etiquette for Call Quality Assurance is a comprehensive course designed to equip individuals with the necessary skills and knowledge to excel in the field of call quality assurance.
Key learning outcomes of this course include mastering effective communication techniques, understanding the importance of telephone etiquette, and developing strategies to enhance call quality and customer satisfaction.
This course is highly relevant to professionals working in call centers, customer service departments, and any role that involves frequent telephone communication.
One of the unique features of this course is its focus on practical application, with real-life case studies and scenarios to help participants apply their learning in a realistic setting.
Upon completion of the Professional Certificate in Telephone Etiquette for Call Quality Assurance, participants will be equipped with the skills and knowledge to ensure high-quality interactions over the phone, leading to improved customer satisfaction and overall business success.
Key learning outcomes of this course include mastering effective communication techniques, understanding the importance of telephone etiquette, and developing strategies to enhance call quality and customer satisfaction.
This course is highly relevant to professionals working in call centers, customer service departments, and any role that involves frequent telephone communication.
One of the unique features of this course is its focus on practical application, with real-life case studies and scenarios to help participants apply their learning in a realistic setting.
Upon completion of the Professional Certificate in Telephone Etiquette for Call Quality Assurance, participants will be equipped with the skills and knowledge to ensure high-quality interactions over the phone, leading to improved customer satisfaction and overall business success.
Professional Certificate in Telephone Etiquette for Call Quality Assurance is essential in the customer service industry to ensure high-quality interactions with customers over the phone. This course equips professionals with the necessary skills to handle calls effectively, maintain professionalism, and enhance customer satisfaction.
According to a study by the UK Customer Satisfaction Index, 78% of customers believe that the quality of customer service over the phone is an important factor in their overall satisfaction with a company. This highlights the growing demand for professionals with expertise in telephone etiquette and call quality assurance.
| Statistic | Demand |
|---|---|
| Jobs in customer service | projected to grow by 10% over the next decade |
Career path
| Career Roles | Key Responsibilities |
|---|---|
| Call Quality Assurance Specialist | Monitor and evaluate phone calls for quality assurance purposes |
| Customer Service Representative | Provide excellent customer service over the phone |
| Call Center Supervisor | Manage and oversee call center operations |
| Telecommunications Specialist | Troubleshoot phone system issues and provide technical support |
| Training Coordinator | Develop and deliver training programs on telephone etiquette |